Refund policy

Effective Date: July 8, 2026

At NextStepDeal.store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

Returns are accepted within 7 days of receiving the product.
The product must be unused, unworn, and in its original packaging with all tags, accessories, and the original invoice.
Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

Products damaged by the customer.
Used or washed products.
Items without original packaging or missing accessories.
Gift cards and promotional items (if applicable).

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

Your Order ID
Photos or videos of the product
A brief description of the issue

After verification, we will arrange a replacement or issue a refund, as applicable.

4. Refund Process

Once your returned item is received and inspected, you will be notified of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–7 business days.
For Cash on Delivery (COD) orders, refunds will be transferred to your bank account or UPI ID after verification.

5. Cancellation

Orders can be cancelled before they are shipped.
Once an order has been shipped, it cannot be cancelled. However, you may request a return if the product is eligible.

6. Shipping Charges

Original shipping charges are non-refundable unless the return is due to our error (wrong, damaged, or defective product).
Return shipping charges may apply unless otherwise stated.